This Conference

aims to provide an exchange platform between business, regulatory and academic experts who are looking for added value that can be derived from measuring & monitoring the customer experience of offered services in fixed and mobile networks. For example, using quality of the offered services in business and marketing communication can be an effective way in customer acquisition.

In reality, every new device, application and user comes with unique needs to quality of experience. Keeping sufficient levels of network performance for a long term in cross-technology networks is a key challenge in building customer loyalty.

At this conference you will meet with business professionals and scientists to discover effective proposals and case studies related to network performance variables.  Strategy directors, service/product marketing managers and technical management dealing with network development & service quality assurance will share experience and discuss solutions how to assess and meet mobile network quality to enable applications to be used more reliably.

This conference has been initiated by Systemics-PAB and Warsaw University of Technology - Institute of Telecommunications and supported over the last years with patronage and dedication by IEEE Communications Society Chapter Poland; Ministry of Administration and Digitisation; Office of Electronic Communications; The Central Council of Science and Higher Education, Polish Chamber of Information Technology and Telecommunications, Journal of Telecommunications and Information Technology and Frost & Sullivan.